Returns & Exchanges:
If for any reason you are not happy with your purchase, you may return the items within 14 days of receipt for an online store credit. Original shipping charges are non-refundable. Items must be returned in unused condition with original packaging. All return shipping charges are the customer’s responsibility and cannot be refunded. Open House is not responsible for damages or loss incurred in return shipping. Please pack items in a well-padded box and ship using USPS. Do not ship in an envelope. Shipping insurance is recommended.
Please send Returns with tracking via USPS to:
PO BOX 1117
We ship all packages with tracking, and take full responsibility for the shipment until it is marked "Delivered" by the postal service. Lost or stolen packages will not be replaced at the expense of Open House, though we are happy to assist our customers in filing a claim.
If your jewelry needs repair, including ring re-sizing or chain lengthening there is a $20 service charge. If you have received a ring that is not the size you ordered, please return within 14 days unworn, and we will resize it free of charge. Your jewelry will be repaired and returned to you as soon as possible. Repair turnaround is typically 2-3 weeks after receipt.